Provide first-level and second-level technical support for desktops, laptops, printers, peripherals, and other IT equipment.
Diagnose and troubleshoot hardware, software, operating system, network connectivity, and application issues.
Install, configure, maintain, and upgrade Windows operating systems, Microsoft Office, and other business applications.
Perform IT equipment deployment, installation, configuration, testing, and user handover.
Provide support for basic networking, including LAN, Wi-Fi, switches, routers, and network connectivity.
Assist with server, storage, firewall, and other IT infrastructure installations and maintenance when required.
Perform preventive maintenance, software updates, patching, and basic system health checks.
Manage IT support requests, document troubleshooting steps, and maintain accurate service records.
Provide onsite and remote technical support to clients, including troubleshooting and resolving incidents within agreed service levels.
Assist with IT asset inventory management, equipment tracking, and warranty coordination.
Escalate complex technical issues to senior engineers or relevant vendors when necessary.
Maintain professional communication and ensure customer satisfaction throughout the support process.

1份Computer Hardware Support工作在Pulau Pinang - October 2026

IT Support Executive