Job Responsibility

Greet and assist moviegoers, providing information about showtimes, movie details, and cinema facilities.
Operate the ticketing system to sell movie tickets, manage reservations, and process payments accurately.
Prepare and serve food and beverages at the concession stand, ensuring quality and presentation standards are met.
Maintain cleanliness and organization of the cinema lobby, auditoriums, and restrooms to ensure a pleasant environment.
Monitor auditorium conditions during screenings, addressing any technical issues or patron disturbances promptly.
Handle customer inquiries, complaints, and feedback professionally, escalating issues to management when necessary.
Adhere to all company policies and procedures, including safety, security, and cash handling protocols.
Collaborate effectively with team members to ensure smooth cinema operations and excellent customer service.
Assist with inventory management for concessions and merchandise, reporting stock levels and potential shortages.
Perform opening and closing duties as assigned, including setting up and securing the cinema premises.

Job Requirements

High school diploma or equivalent (SPM/'O' Level) is required.
No prior experience in cinema operations or customer service is necessary; comprehensive training will be provided.
Demonstrated ability to provide excellent customer service, including greeting guests warmly, answering inquiries efficiently, and resolving issues politely.
Proven teamwork skills, with the capacity to collaborate effectively with colleagues to ensure smooth cinema operations during peak hours and events.
Strong problem-solving abilities to quickly address and rectify any operational challenges that may arise, such as technical difficulties or customer complaints.
Proficiency in cash handling procedures, including accurately processing ticket sales, concession purchases, and managing change.
Excellent communication skills in both English and Bahasa Malaysia to effectively interact with a diverse customer base and team members.
Willingness to work flexible hours, including evenings, weekends, and public holidays, as required by the cinema's schedule.
Ability to stand for extended periods and perform tasks such as ushering, ticket checking, and concession stand operation.
A positive and enthusiastic attitude, contributing to a welcoming and enjoyable atmosphere for all patrons.

Job Benefits

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