· Handle inbound and outbound customer interactions via voice calls and email regarding insurance policies, claims, billing, and general inquiries.

· Strong verbal and written communication skills in Japanese and English.

· Assist customers in understanding their insurance coverage, benefits, and policy details across various insurance lines (health, life, auto, property, etc.).

· Process and submit customer inquiries accurately using internal systems and established workflows.

· Ensure all interactions and data handling comply with HIPAA privacy, security, and transaction standards.

· Guide customers through the process of submitting inquiries, claims requests, and documentation in a clear and professional manner.

· Escalate complex or sensitive cases to the appropriate team or supervisor in a timely manner.

· Maintain accurate and complete records of customer interactions, transactions, and resolutions.

· Meet or exceed defined KPIs including quality scores, handle time, customer satisfaction (CSAT), and first-call resolution (FCR).

· Collaborate with team leads and quality assurance teams to continuously improve service delivery.

· Stay updated on insurance products, compliance regulations, and internal process changes.

Job Type: Full-time

Pay: RM9,000.00 - RM10,000.00 per month

Benefits:

Health insurance
Opportunities for promotion
Professional development

Education:

Diploma/Advanced Diploma (Required)

Language:

Japanese (Required)

Work Location: In person

1份Call Center Executive工作在Wp Kuala Lumpur - October 2026

管理提醒

Call Center Executive (Native Japanese)