Technical Support
IT Support
Customer Support
Application Support
SaaS
Troubleshooting
Technical Troubleshooting
Customer Service
Help Desk Support
Incident Management
Root Cause Analysis
Network Troubleshooting
POS Systems
CMS
Freshdesk
TeamViewer
Datadog
Salesforce
Mandarin / Traditional Chinese
English Communication
Degree in Computer Science, Engineering, Information Systems, or a related field.
6+ years of experience in system support, application support, integration engineering, or production operations roles. Operations management, service governance, or related roles; proven ability to manage vendors, BPOs, or distributed operational teams.
Strong experience supporting API-driven systems and distributed platforms in production environments.
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