About the role
The Service & Fleet Coordinator is responsible for coordinating technician schedules, service and repair activities, customer repair quotations, rental fleet movements, and delivery and collection documentation. The role ensures that service jobs and rental equipment movements are properly planned, monitored, documented, and communicated to customers and internal departments.
Key responsibilities
Plan and arrange daily and weekly technician schedules
Assign technicians for breakdowns, repairs, preventive maintenance and inspections
Coordinate service appointments and site attendance with customers
Monitor service job progress and ensure work is completed within the required schedule
Prepare quotations for equipment repairs, servicing, spare parts and labour
Follow up with customers for quotation approval and work authorization
Monitor the location, availability and operating status of all rental equipment
Track equipment movement between customers, project sites, warehouse and workshop
Prepare and issue Delivery Orders (DO) for equipment deliveries and Collection Orders (CO) for equipment collections
Maintain service, repair, rental and fleet movement records
About you
Minimum Diploma, technical qualification or equivalent
Relevant experience in heavy equipment, forklifts, construction equipment, rental fleet operations, workshop coordination or after-sales service is preferred
Good planning, scheduling, coordination and customer communication skills
Basic technical understanding of equipment repair and maintenance
Able to prepare service and repair quotations accurately
Proficient in Microsoft Office, particularly Excel, Word and email communication
Able to maintain accurate service, rental and fleet movement records
Able to handle multiple service jobs, equipment movements and customer requests simultaneously
Responsible, organized and able to follow up on outstanding matters independently
Able to communicate and coordinate effectively with technicians, customers, transporters, sales personnel and management
Class 3 Driving License is necessary to attend to customer.
POWERPLUS GROUP PTE LTD is a leading global manufacturer of heavy equipment and construction machinery with a history of over 40 years.
POWERPLUS offers a comprehensive range of products, manufactured to meet international standards of safety and quality. By harnessing the best of American, European and Japanese technologies, POWERPLUS machineries are renowned for their quality, reliability and value.
From its humble beginnings, POWERPLUS has grown rapidly to become the preferred choice of many government agencies and large private corporations.
With its main markets in Middle East, Africa, Latin America, Russia, Central Asia, South-East Asia and Europe, POWERPLUS is privileged to serve customers in many exotic countries globally.