全职 First Level Support specialist 工作, 薪水 up to MYR 8,000, CS MALAYSIA Federal Territory 公司招聘中 - Ricebowl

• Provide first-line technical support to our employees via the ticketing system.
• Diagnose and resolve common hardware, software, and network-related issues.
• Provide remote support across company locations and time zones using remote support tools and clear communication.
• Escalate complex technical issues to second- or third-level support when necessary.
• Support various applications and productivity tools, especially Microsoft 365 applications:
• Outlook
• Teams
• SharePoint
• OneDrive
• Assist with user account management, password resets, and access provisioning.
• Support onboarding and offboarding activities, including:
• Hardware preparation
• User account setup
• Monitor and report recurring technical issues and recommend preventive measures.
• Log, track, and prioritize incidents and service requests in the ticket management system.
• Maintain accurate documentation of incidents, troubleshooting steps, and solutions.

Experience

• Previous experience in IT Support, Help Desk, or Service Desk is required.
• Experience in an international or remote-first work environment is an advantage.
• Technical Skills
• Good knowledge of:
• Windows operating systems
• Microsoft 365 applications
• Basic networking concepts
• Advantageous certifications:
• Microsoft 365 Fundamentals (MS-900)
• Microsoft 365 Endpoint Administrator Associate (MD-102)
• Problem Solving & ITSM
• Strong troubleshooting and problem-solving skills with a customer-focused mindset.
• ITIL certification (e.g., ITIL Foundation) is an advantage.
• Familiarity with ticketing systems and IT service management (ITSM) processes.
• Communication & Work Style
• Excellent written and verbal communication skills in English.
• Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment.
• Team-oriented, proactive, and eager to learn new technologies and tools.
• Administration & Security
• Basic understanding of:
• User account administration
• Access management
• Endpoint devices
• Reliable handling of confidential information.
• Security-conscious behavior and awareness of common IT security risks such as:
• Phishing
• Credential misuse
• Unauthorized access

Pay: RM5,000.00 - RM8,000.00 per month

Application Question(s):

• Do you have experience as L1 support?

Work Location: In person