Responsibilities
Greet customers warmly and provide efficient service to enhance their experience
Assist customers in selecting products and offer informed recommendations
Process cash and electronic payments accurately at the cashier counter
Arrange, display, and replenish bakery products neatly to company standards
Pack and serve bakery items following company guidelines for quality and presentation
Maintain cleanliness and hygiene in the bakery, counter, and dining areas consistently
Inspect bakery products for freshness, quality, and expiry dates before sale
Receive, check, and store stock properly to ensure inventory accuracy
Support daily opening and closing procedures to prepare the outlet for operation
Assist with basic food preparation tasks as needed to support bakery operations
Follow food safety, hygiene, and company standard operating procedures strictly
Handle customer enquiries and feedback professionally to resolve issues promptly
Perform additional duties assigned by the Outlet Manager or Supervisor as required
Preferred competencies and qualifications
Experience in F&B, bakery, retail, or customer service environments is advantageous
Strong communication and interpersonal skills to engage effectively with customers and team members
Ability to work efficiently in a fast-paced environment while maintaining quality
Willingness to work shifts, including weekends and public holidays
Physical capability to stand for extended periods and perform basic physical tasks
Positive attitude with eagerness to learn and grow in the role