How You'll Make an Impact:
Ticketing System Setup & Event Configuration
- Create and configure event codes in the ticketing/registration system for each event.
- Set up event listings including ticket types, pricing, quotas, and registration details.
- Ensure all system configurations are accurate and aligned with event requirements and timelines.
- Conduct system testing and validation prior to event launch.
IBO Support & Issue Resolution
- Act as the first point of contact for IBOs on event registration and ticketing system issues.
- Troubleshoot and resolve system-related issues such as login errors, registration failures, and ticket access problems.
- Provide clear step-by-step guidance to IBOs on system usage.
- Escalate technical issues to IT and follow up until resolution.
Event Logistics & Administration
- Manage the logistics and administration of events, including venue coordination, seating arrangements, AV setup, signage, booths, and event materials.
- Coordinate with vendors, internal teams, and venue providers to ensure all operational requirements are fulfilled.
- Ensure timely preparation, delivery, and setup of event materials and supplies.
- Support on-site event operations to ensure smooth execution.
- Oversee post-event dismantling, inventory control, and proper storage of materials and equipment.
To be successful in this role, we are expecting the below:
- Diploma or Degree in Business Administration, Information Technology, Event Management, or related field.
- Minimum 1 year of experience in events, administration, customer support, or system coordination.
- Experience with ticketing systems or event registration platforms is an advantage.
- Strong coordination, problem-solving, and multitasking skills.
- Comfortable working with systems, logistics, and operational processes.
- Proficient in Microsoft Excel (basic reporting and data tracking).
- Willing to work on weekends and after working hours.
- Willingness to travel as required.
Work Location: In person