全职 IT Operations Specialist 工作, 薪水, Optimum Solutions Pte Ltd 公司招聘中 - Ricebowl

ICT Operations & Service Request Management

• Raise, monitor, and manage ICT service requests, incidents, and day-to-day operational support activities.
• Coordinate with managed service providers, and vendors to ensure requests are completed within agreed SLAs.
• Review and verify service request submissions, approvals, and supporting evidence of fulfilment.
• Track outstanding requests and backlogs, follow up on pending items, and escalate service delivery issues when required.
• Maintain complete and accurate records and audit trails for all operational activities.

IT Administration & User Support

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Support user onboarding, offboarding, and access management activities.
• Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
• Coordinate endpoint provisioning, software installations, and workplace technology support.

Vendor & Service Delivery Management

• Serve as the key liaison between client and ICT service providers.
• Monitor vendor performance against agreed SLAs and KPIs.
• Review service reports and verify completed work before acceptance.
• Participate in operational and service review meetings.

Governance, Security & Compliance

• Support ICT governance, audit, risk management, and cybersecurity-related activities.
• Carry out periodic access reviews and assist with compliance exercises.
• Ensure ICT processes and documentation are kept up to date and remain audit-ready.

Asset & Operations Support

• Maintain ICT asset inventories and software licence records.
• Support asset verification, refresh, replacement, and disposal activities.
• Assist with incident management, problem management, and operational reporting.

Qualifications

Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Required Skills

• Experience
• Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.
• Experience supporting Microsoft 365 and workplace technologies.
• Experience working with vendors and managed service providers.
• Familiarity with IT service management processes and tools.

Preferred Skills

• Preferred Experience
• Experience working within the Singapore Government ICT environment.
• Familiarity with WOG ICT processes, governance frameworks, and support models.
• Experience using Government ICT support portals such as:
• ITSM Portal
• SGMail Administration Portal
• EUSS Portal
• Experience supporting user provisioning, access management, email administration, and workplace technology services.