全职 Site Reliability Engineering Lead, SRE - Governance, Group Technology 工作, 薪水 up to SGD 16,000, GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

Role Summary

The SVP, Site Reliability Engineering (SRE), will lead and oversee the

24/7 infrastructure operations and reliability engineering function

across critical platforms including

Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments.

This role is responsible for driving

resilience, scalability, automation, and operational excellence

across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities

Leadership & Governance

Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions

Define and execute the SRE strategy aligned to enterprise technology and business priorities

Establish strong governance across incident, problem, change, release, and capacity management

Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets

Infrastructure & Platform Ownership

Oversee end-to-end reliability of infrastructure platforms:
Cloud & Container: VPC, OpenShift, Kubernetes

Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms

Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases

Ensure high availability, resilience, and disaster recovery readiness across all critical systems

Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning

Reliability Engineering & Automation

Champion SRE principles including error budgets, toil reduction, and automation-first mindset

Drive end-to-end observability strategy (monitoring, logging, tracing)

Lead initiatives to reduce MTTR, incident volume, and manual operational effort

Scale automation across deployment, patching, incident resolution, and self-healing capabilities

Operational Excellence

Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved

Lead major incident management and command bridge coordination for critical outages

Conduct RCA, trend analysis, and preventive engineering improvements

Embed ITIL best practices across service management processes

Risk, Compliance & Security

Identify infrastructure risks and drive proactive mitigation strategies

Ensure compliance with regulatory, audit, and internal security requirements

Partner with security teams on hardening, vulnerability management, and access controls

Stakeholder & Cross-Functional Collaboration

Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability

Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)

Act as a key interface with senior management and external stakeholders

People & Talent Development

Build and develop a high-performing SRE organization across L1/L2/L3 layers

Drive fungibility, cross-skilling, and leadership development within the team

Mentor senior leaders and establish clear career progression frameworks

Requirements

Experience

18+ years of experience in IT infrastructure, SRE, or production operations

Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services

Strong experience in hybrid cloud, data center, and enterprise platforms

Technical Expertise

Deep expertise in:
Cloud platforms (private/public cloud architectures)

Container platforms (OpenShift/Kubernetes)

Hypervisors & virtualization technologies

Operating systems (Windows, Linux/Unix)

Databases (MariaDB, Postgres, MSSQL, Redis, DB2)

Enterprise scheduling & legacy systems (TWS, Mainframe)

Strong understanding of DevOps, CI/CD, and infrastructure as code

Leadership & Functional Skills

Strong strategic thinking with ability to translate business goals into technology outcomes

Excellent incident leadership and crisis management skills

Proven track record of driving automation and operational transformation

Strong stakeholder management and executive communication skills

Other Skills

Expertise in ITIL / Service Management frameworks

Strong analytical, problem-solving, and decision-making capabilities

Ability to manage high-pressure situations and multiple priorities

Key Success Metrics (Optional for your slide/JD refinement)

Infrastructure availability (SLA/SLO adherence)

Reduction in MTTR / incident volume

Automation coverage & reduction in manual toil

Capacity utilization and cost optimization

Audit and compliance adherence