RESPONSIBILITIES
- Welcome patients and visitors in a professional and friendly manner
- Verify patient information, and maintain complete and accurate patient dental records
- Manage digital forms and treatment documentation (eg. Consent form)
- Handle basic patient questions regarding appointments and treatments
- Develop and maintain a basic understanding of the dental clinic's products or services to effectively communicate features, benefits, and value to patients
- Schedule patient appointments and manage recall systems
- Answer phone calls, reply messages/whatsapp and manage billings/payments
- Maintain counter organization and paperwork including scanning, filing and managing documents
- Maintain waiting area and playroom cleanliness and comfort
- Assist with general administrative tasks as needed
- Assist in any ad-hoc task given from time to time.
SKILLS AND QUALIFICATIONS
- Minimum SPM, Diploma, or equivalent qualification in Business Administration, Office Management, or a related field
- Prior experience in customer service or reception is preferred
- Strong computer and data entry skills
- Excellent verbal communication, multitasking, and problem-solving abilities
- Good command of English and Bahasa Malaysia
- Responsible, dependable, and team-oriented
- Willing to learn and follow clinical protocols
- Ability to maintain confidentiality and professionalism.
LOCATION : Bukit Baru and Alor Gajah
Pay: RM1,700.00 per month
Work Location: In person