Job Description
Position : Field Service Engineer
Company : Aixtron
Job Location : Kulim/Batu Kawan
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Job Responsibilities:
- Perform and supervise installation, technical system checks and commissioning of equipment at customers’ sites globally.
- Continuously collect, analyze and summarize customers’ feedback, and report to the line manager
- Follow up of service-related activities and timely execution of service tasks
- Generate reports in a timely and transparent manner, especially with issues concerning job schedule, potential risks, technical difficulties, etc.
- Communicate and collaborate appropriately with customers.
- Build up and maintain AIXTRON corporate image by delivering excellence in customer service.
- Ensure the proper function of tools and safety equipment, strictly following safety procedure to handle hazardous chemicals.
- Shift duty might be required upon customer request.
- >90% International travel is required to serve customers in Europe, USA and other countries. Continuous travel for 8 weeks as it is standard for global customers.
- Collaborate cross-functionally with engineering and production teams to provide in-depth feedback on current and prototype systems and components, driving product improvements, improved testing and validation processes and ongoing innovation.
- Support equipment assembly, testing and final system validation at plant facilities, ensuring all systems meet performance standards ahead of customer acceptance evaluations.
Job Requirements:
- Bachelor’s degree, majoring in electrical, mechanical engineering or related field is preferred
- At least 2 years’ experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD-industry
- Experience in technical customer service of AIXTRON MOCVD systems is welcome
- Working experience in European companies is preferred
- Excellent in oral and written English
- Strong skills in troubleshooting mechanical, electrical, vacuum, gas and software control systems
- Able to work independently and in a team
- Able to accept international travel and long-term work in other countries.
Job Types: Full-time, Permanent
Pay: RM6,000.00 - RM8,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Experience:
- CVD or PVD equipment: 2 years (Required)
- Semiconductor Equipment: 1 year (Required)
Willingness to travel:
Work Location: In person