- Singapore
全职 Support Engineer 工作, 薪水 up to SGD 13,900, TECHEDGE-SOLUTION PRIVATE LIMITED 公司招聘中 - Ricebowl
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Company Overview
Techedge Solution Private Limited is a customer-focused IT services company specializing in IT Staffing, Data Center Operations, Enterprise Technology Support, and Digital Workforce Solutions across Asia and the Middle East.
Job Summary
As a Factory Information System (FIS) Line Support Engineer, you will join a rotating shift team providing first-level technical support to maintain IT service uptime, ensure machine connectivity, monitor application performance, manage data transfers, and update operational reports. You will handle incident tracking, escalation, and resolution for FIS applications, networking, databases, servers, and information security compliance to support a safe, efficient production environment.
Responsibilities
Provide 24/7 shift support to maintain uninterrupted factory IT operations, including nights, weekends, and holidays as scheduled
Receive and process service requests following established procedures to ensure timely handling
Identify and diagnose technical issues using provided guidelines to resolve problems efficiently
Escalate complex or unresolved incidents promptly to appropriate teams for faster resolution
Log and maintain accurate records of incidents and service requests for tracking and analysis
Categorize and classify incidents and service disruptions to prioritize response efforts
Document incidents by symptoms and resolutions to build a knowledge base for future reference
Analyze user-reported problems systematically to identify solutions and potential side effects
Collaborate with global support teams to diagnose and resolve issues, ensuring system restoration or response as required
Support information security compliance by ensuring factory clients operate securely in line with global policies
About Techedge Solution Private Limited
Techedge Solution Private Limited is a dynamic and customer-focused IT services company specializing in
IT Staffing, Data Center Operations, Enterprise Technology Support, and Digital Workforce Solutions
. Established in
2020
, the company has rapidly grown into a trusted partner for organizations seeking reliable, scalable, and efficient technology expertise.
With a strong presence across key global regions, including
Asia and the Middle East
, Techedge Solution combines deep industry knowledge with modern technology practices to help clients build high-performing teams, maintain resilient infrastructure, and accelerate business transformation.
At Techedge Solution, the focus is on delivering
quality, transparency, and value
through a people-first approach. Whether supporting enterprise data center environments, deploying skilled IT talent, or managing critical operational workflows, the company ensures consistent delivery backed by robust processes and a strong commitment to customer success.
Driven by innovation and a continuous improvement mindset, Techedge Solution leverages automation, AI-enabled recruitment, and operational excellence frameworks to create smarter, faster, and more reliable outcomes for its clients.
Core Competencies
IT Staffing & Talent Acquisition (EMEA & APAC)
Providing skilled technology professionals for short-term, long-term, and project-based engagements.
Data Center Operations & Hands-and-Eyes Support
24/7 operational support, hardware handling, incident management, and onsite assistance.
Enterprise Technology Support
End-user support, infrastructure monitoring, and operational management for large-scale corporate environments.
AI-driven Recruitment & Workforce Automation
Leveraging modern tools and automation to streamline sourcing, screening, and placement.
Techedge Solution Private Limited is a customer-focused IT services company specializing in IT Staffing, Data Center Operations, Enterprise Technology Support, and Digital Workforce Solutions across Asia and the Middle East.
Job Summary
As a Factory Information System (FIS) Line Support Engineer, you will join a rotating shift team providing first-level technical support to maintain IT service uptime, ensure machine connectivity, monitor application performance, manage data transfers, and update operational reports. You will handle incident tracking, escalation, and resolution for FIS applications, networking, databases, servers, and information security compliance to support a safe, efficient production environment.
Responsibilities
Provide 24/7 shift support to maintain uninterrupted factory IT operations, including nights, weekends, and holidays as scheduled
Receive and process service requests following established procedures to ensure timely handling
Identify and diagnose technical issues using provided guidelines to resolve problems efficiently
Escalate complex or unresolved incidents promptly to appropriate teams for faster resolution
Log and maintain accurate records of incidents and service requests for tracking and analysis
Categorize and classify incidents and service disruptions to prioritize response efforts
Document incidents by symptoms and resolutions to build a knowledge base for future reference
Analyze user-reported problems systematically to identify solutions and potential side effects
Collaborate with global support teams to diagnose and resolve issues, ensuring system restoration or response as required
Support information security compliance by ensuring factory clients operate securely in line with global policies
About Techedge Solution Private Limited
Techedge Solution Private Limited is a dynamic and customer-focused IT services company specializing in
IT Staffing, Data Center Operations, Enterprise Technology Support, and Digital Workforce Solutions
. Established in
2020
, the company has rapidly grown into a trusted partner for organizations seeking reliable, scalable, and efficient technology expertise.
With a strong presence across key global regions, including
Asia and the Middle East
, Techedge Solution combines deep industry knowledge with modern technology practices to help clients build high-performing teams, maintain resilient infrastructure, and accelerate business transformation.
At Techedge Solution, the focus is on delivering
quality, transparency, and value
through a people-first approach. Whether supporting enterprise data center environments, deploying skilled IT talent, or managing critical operational workflows, the company ensures consistent delivery backed by robust processes and a strong commitment to customer success.
Driven by innovation and a continuous improvement mindset, Techedge Solution leverages automation, AI-enabled recruitment, and operational excellence frameworks to create smarter, faster, and more reliable outcomes for its clients.
Core Competencies
IT Staffing & Talent Acquisition (EMEA & APAC)
Providing skilled technology professionals for short-term, long-term, and project-based engagements.
Data Center Operations & Hands-and-Eyes Support
24/7 operational support, hardware handling, incident management, and onsite assistance.
Enterprise Technology Support
End-user support, infrastructure monitoring, and operational management for large-scale corporate environments.
AI-driven Recruitment & Workforce Automation
Leveraging modern tools and automation to streamline sourcing, screening, and placement.
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