- Outram Central Region (Singapore) Singapore
全职 Software Developer - ServiceNow 工作, 薪水 up to SGD 8,500, MEDEON SOLUTIONS PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Software Developer - ServiceNow
MEDEON SOLUTIONS PTE. LTD.
分享
保存
工作地点
职位描述
岗位职责
Strong hands-on experience with ServiceNow Customer Service Management (CSM).
Expertise in Case Management, Account/Contact Management, Entitlements, SLA, and Knowledge Management.
Proficiency in Flow Designer for workflow automation, case assignment, escalation, and resolution.
Experience configuring Virtual Agent, Predictive Intelligence, and AI Search.
Hands-on experience with Playbooks, Agent Workspace, and Guided Decisions.
Strong experience with ServiceNow integrations and REST/SOAP APIs.
Experience integrating CSM with Salesforce, SAP, or Microsoft Dynamics.
Knowledge of email, chat, telephony, and omnichannel customer service integrations.
Strong troubleshooting, analytical, communication, and stakeholder-management skills.
Expertise in Case Management, Account/Contact Management, Entitlements, SLA, and Knowledge Management.
Proficiency in Flow Designer for workflow automation, case assignment, escalation, and resolution.
Experience configuring Virtual Agent, Predictive Intelligence, and AI Search.
Hands-on experience with Playbooks, Agent Workspace, and Guided Decisions.
Strong experience with ServiceNow integrations and REST/SOAP APIs.
Experience integrating CSM with Salesforce, SAP, or Microsoft Dynamics.
Knowledge of email, chat, telephony, and omnichannel customer service integrations.
Strong troubleshooting, analytical, communication, and stakeholder-management skills.
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
了解更多