全职 Technical Lead (Support - Operations) 工作, 薪水, HCLTech 公司招聘中 - Ricebowl

Singapore, Singapore
Job Summary
Leading and managing a team of SREs and production support engineers is a key aspect of the role. The primary focus is to ensure the reliability and stability of the organization's systems and applications.
The SRE and Production Support Lead is responsible for leading incident response efforts during service interruptions or performance degradations. This includes coordinating the response of the support team, diagnosing the root cause of incidents, and implementing solutions to restore service as quickly as possible.
Performance and availability management including system health checks, performance monitoring and disaster recovery planning
Identify and implementing Service improvements including production of improvement plans and applying software upgrades
Collaborate with cross-functional teams including development, operations, and quality assurance to prioritize and address production issues.
Develop and maintain documentation, runbooks, and standard operating procedures (SOPs) to facilitate knowledge sharing and ensure consistency in support processes.
Key Responsibilities
Leading and managing a team of SREs and production support engineers is a key aspect of the role. The primary focus is to ensure the reliability and stability of the organization's systems and applications.
The SRE and Production Support Lead is responsible for leading incident response efforts during service interruptions or performance degradations. This includes coordinating the response of the support team, diagnosing the root cause of incidents, and implementing solutions to restore service as quickly as possible.
Performance and availability management including system health checks, performance monitoring and disaster recovery planning
Identify and implementing Service improvements including production of improvement plans and applying software upgrades
Collaborate with cross-functional teams including development, operations, and quality assurance to prioritize and address production issues.
Develop and maintain documentation, runbooks, and standard operating procedures (SOPs) to facilitate knowledge sharing and ensure consistency in support processes.
During service interruptions or performance degradations, provide regular updates to stakeholders regarding the incident status, progress in troubleshooting, and estimated time to resolution.
Skill Requirements
Minimum 5 years of working experience as SRE / Service Delivery Lead
Working experience with any programming language such as Java, Cobol, Front End technology
Minimum 5 years of operating on cloud environments.
Working experience with Observability tools and practices.
Solid experience in Incident management and SRE Improvement for applications with various target audience (back office & channels)
Good track record in Support Optimization
Preferable candidate with FI background, especially Insurance
Other Requirements

Resource Complexity

E nsure compliance with all applicable laws and regulations relating to the above functional activities.
Dynamic environments characterized by frequent changes, updates, and deployments introduce complexity due to the need to maintain stability and reliability amid continuous change.
Singlife is operate in hybrid environments, leveraging a mix of on-premises infrastructure, AWS, Oracle Cloud Infrastructure, Azure, and third-party SaaS solutions.
Managing complex systems due to interdependencies between components, where changes or failures in one area can have cascading effects on other parts of the system.

Systems composed of diverse technologies, platforms, and services introduce complexity due to the need to understand and integrate disparate components .

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