Job Responsibilities
Sales Order Management
- Process customer Purchase Orders (PO) into Sales Orders (SO).
- Prepare quotations and sales contracts.
- Check order details including product, quantity, pricing and delivery date.
- Maintain proper sales order records and documentation.
Production & Supply Chain Coordination
- Coordinate with Sales, Production, Warehouse, Logistics and Purchasing to ensure orders are fulfilled on time.
- Monitor production schedules and follow up on order progress.
- Coordinate with Purchasing on raw material availability.
- Follow up on finished goods and delivery arrangements.
Customer Service
- Attend to customer inquiries on order status, delivery schedules, products and pricing.
- Provide customers with updates on their orders and deliveries.
- Handle customer complaints and after-sales issues professionally.
- Maintain good relationships with customers.
General
- Prepare basic sales reports and maintain sales records.
- Provide administrative support to the Sales team.
- Perform other related duties assigned by Management.
Requirements
- Diploma or equivalent qualification.
- Preferably 1–2 years of relevant working experience.
- Experience in manufacturing or sales coordination is an added advantage.
- Good communication and coordination skills.
- Organized, responsible and able to follow up independently.
- Basic knowledge of Microsoft Excel and Word.
- Knowledge of SQL system will be an added advantage.
- Able to communicate in English and Bahasa Malaysia; ability to communicate in Mandarin will be an added advantage.
Pay: RM2,500.00 - RM3,000.00 per month
Work Location: In person