Job Summary
Harry's seeks a motivated Restaurant Supervisor to oversee daily restaurant and bar operations, ensure excellent customer service, maximize revenue, and lead staff training and compliance with health and safety standards.
Responsibilities
- Support the manager and assistant manager in executing daily outlet operations to ensure smooth service delivery
- Deliver attentive customer service by addressing guest needs and promoting current specials to enhance sales
- Manage and reconcile all cash transactions in the outlet during manager absence to maintain financial accuracy
- Coach and train new and existing staff to consistently apply Harry’s service and operational standards
- Execute proper opening and closing procedures to secure the outlet and prepare for daily operations
- Identify and report operational issues promptly to the manager for timely resolution
- Maintain outlet cleanliness and upkeep to meet hygiene and safety standards
- Oversee inventory management to ensure adequate stock levels and minimize waste
- Lead recruitment efforts and conduct staff training to build a competent and motivated team
- Manage staff performance by providing constructive feedback and fostering a positive work environment
Required competencies and certifications
- Minimum 2-3 years of experience in food and beverage operations
- Professional communication skills to effectively interact with staff and customers
- Commitment to delivering quality service and possessing food and beverage knowledge