全职 IT Support 工作, 薪水 up to SGD 3,000, APTSYS TECHNOLOGY SOLUTIONS PTE. LTD. North-east Region (Singapore) 公司招聘中 - Ricebowl

• Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
• Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
• Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
• Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
• Attend daily support meeting to update new issues and resolution progress.
• Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.

APTSYS TECHNOLOGY SOLUTIONS PTE. LTD.