We are looking for a friendly and customer-oriented Spa Receptionist to be the first point of contact for our clients. You will play a key role in creating a welcoming atmosphere, managing front-desk operations, and supporting the smooth running of the spa.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival.
- Handle all inquiries promptly and courteously, including responding to and following up on WhatsApp inquiries.
- Manage appointment bookings and maintain an accurate scheduling system.
- Ensure the salon is tidy, presentable, and stocked with necessary materials.
- Understand and assist in promoting spa services, promotions, and packages to walk-in or existing clients.
- Handle point-of-sale operations, including processing payments, issuing receipts, and maintaining customer records.
- Maintain an accurate client database and update profiles, treatment records, and usage history in the system.
- Support the team in daily operations, including stock updates, customer reminders, and administrative tasks.
- Manage the customer check-in/check-out process efficiently.
- Provide excellent service and professionally resolve any client issues or concerns.
Requirements:
- Prior experience in a receptionist or customer service role.
- Good interpersonal skills and a customer-friendly attitude.
- Well-presented, punctual, and professional in appearance and demeanor.
- Strong organizational and multitasking abilities.
- Ability to work on weekends and public holidays.
- Positive attitude with a strong sense of responsibility and teamwork.
Benefits:
- Staff discounts on salon services and products.
- Career growth and training opportunities.
Job Types: Full-time, Part-time
Pay: $2,000.00 - $3,000.00 per month
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person