全职 CLIENT SERVICE MANAGER 工作, 薪水 up to MYR 7,000, Shinjiru Technology Sdn. Bhd Federal Territory 公司招聘中 - Ricebowl

Job Overview

We are looking for a proactive and customer-focused Client Service Manager to manage and strengthen relationships with Shinjiru’s existing clients. You will be responsible for ensuring client satisfaction, coordinating service issues, improving customer retention and identifying opportunities to introduce additional Shinjiru products and services.

Key Responsibilities

• Manage and maintain strong relationships with existing clients.
• Act as the main point of contact for key clients and handle their enquiries, feedback and concerns.
• Understand clients’ business needs and recommend suitable Shinjiru solutions.
• Coordinate with Technical Support, Sales, Web Development and other departments to resolve client issues.
• Monitor client requests and ensure timely follow-up and resolution.
• Manage client onboarding and ensure a smooth transition after sales.
• Conduct regular client follow-ups to understand satisfaction and service requirements.
• Identify opportunities for upselling and cross-selling products such as hosting, VPS, cloud services, business email, Microsoft 365, web design and SEO.
• Monitor customer satisfaction, retention and account performance.
• Handle escalated customer complaints professionally and work towards suitable solutions.
• Prepare client reports, feedback summaries and service performance updates.
• Identify recurring customer issues and recommend improvements to internal processes.
• Maintain accurate records of client communications and account information.
• Work closely with the Sales and Technical teams to improve overall customer experience.

Requirements

• Diploma/Degree in Business, Marketing, IT, Communications or a related field.
• Minimum 3 years of experience in Client Service, Customer Success, Account Management or a similar role.
• Experience in the IT, hosting, SaaS, web development or technology industry will be an advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and negotiation skills.
• Customer-oriented with a strong sense of responsibility.
• Able to manage multiple clients and priorities effectively.
• Good follow-up and coordination skills.
• Comfortable communicating with both technical and non-technical clients.
• Good written and spoken English and Bahasa Malaysia.
• Able to work independently as well as with cross-functional teams.
• Experience with CRM or customer management systems is an advantage.

Preferred Skills

• Basic understanding of web hosting, domains, VPS, cloud services, Microsoft 365 or web development.
• Experience in client retention, upselling or cross-selling.
• Experience handling B2B/SME clients.
• Strong reporting and analytical skills.
• Proactive, organised and able to work in a fast-paced environment.

Job Type: Full-time

Pay: RM4,500.00 - RM7,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person