Oversee daily operations, manage problem-solving and communication, fulfill customer requirements, and achieve team and company Key Performance Indicators (KPIs).
DUTIES
Plan and lead the team to ensure smooth operations.
Communicate with all parties to identify problems and opportunities for improvement.
Collaborate with other departments including freight, transport, and accounts.
Resolve issues related to customers, customs, and internal teams.
Conduct monthly and quarterly meetings with customers to review service levels and ensure satisfaction.
Oversee all key accounts to maintain sustainable business continuity.
Generate team reports and ensure achievement of team and company KPIs.
Work with the team on KAIZEN improvement initiatives.
Ensure operations comply fully with ISO audit requirements and SOP standards.
Implement 3R practices (Reduce, Reuse, Recycle) within PKT Group of Companies.