- 7 TAMPINES INDUSTRIAL DRIVE East Region (Singapore) Singapore
工作地点
职位描述
岗位职责
· Provide technical support andconduct on-site troubleshooting for customers.
· Diagnose and resolve issuesinvolving IoT devices, hardware, firmware, connectivity, and network behaviour.
· Conduct root-cause analysis andrecommend practical corrective actions.
· Work closely with R&D andproduct teams to resolve technical issues and improve product performance.
· Provide post-sales technicalsupport when required.
· Plan, coordinate, and monitorIoT deployment projects from preparation to completion.
· Conduct pre-installation siteassessments and confirm technical and operational requirements.
· Coordinate deviceconfiguration, installation, testing, commissioning, validation, and projecthandover.
· Monitor project schedules,deliverables, risks, and outstanding matters.
· Ensure work is completedsafely, on time, and in accordance with project and quality requirements.
· Prepare regular project updatesand report progress to management.
· Supervise contractors andtechnicians during field installation activities.
· Ensure installation workcomplies with company requirements, project specifications, and site safetyrules.
· Inspect completed work andfollow up on defects or incomplete items.
· Coordinate manpower, equipment,site access, and other operational requirements.
· Serve as a key technical pointof contact for customers during project rollout and post-deployment support.
· Coordinate with customers,contractors, suppliers, and internal departments to ensure smooth projectdelivery.
· Work closely with sales,product, R&D, QA, and operations teams.
· Explain technical mattersclearly to both technical and non-technical stakeholders.
· Manage customer expectationsand address project-related concerns professionally.
· Prepare and maintain sitereports, project records, troubleshooting guides, technical documents, andstandard operating procedures.
· Ensure project documentation iscomplete and properly handed over.
· Guide junior engineers andtechnical team members when required.
· Support technical training,knowledge sharing, and the standardisation of deployment practices.
· Support overseas deploymentprojects when required.
· Travel internationally on anad-hoc basis for installation, commissioning, troubleshooting, or customersupport.
· Assist in resolving complextechnical issues arising from overseas projects.
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