jobs in Crescendo Interior Designers

全职 L-D Training Manager 工作, 薪水, Crescendo Interior Designers 公司招聘中 - Ricebowl

L-D Training Manager

Crescendo Interior Designers

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

Key Responsibilities

Learning & Development

  • Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
  • Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
  • Conduct training needs analysis using guest insights, audits, and operational performance trends.
  • Develop digital learning modules, training guides, and blended-learning tools to support continuous development.

Service Excellence & Brand Standards

  • Create, refine, and maintain brand-aligned Standard Operating Procedures (SOPs) across all outlets.
  • Conduct regular site visits, service observations, and training audits to ensure consistent execution.
  • Implement mystery audits and performance assessments to measure guest experience quality.
  • Lead service refreshers, new product rollouts, and brand experience training.

Operational Partnership

  • Work closely with Operations, HR, and Outlet Leaders to support onboarding, performance management, and improvement plans.
  • Provide coaching to managers to build internal training capability and support a strong learning culture.
  • Ensure training content meets safety, hygiene, and regulatory standards.

Reporting & Documentation

  • Maintain accurate training records, attendance, assessments, and progress tracking.
  • Present monthly training insights, key metrics, and recommendations to senior management.

Requirements

  • Minimum 5 years of L&D or service training experience, ideally within hospitality, or premium lifestyle environments.
  • Experience leading or supervising training initiatives across multiple outlets.
  • Strong understanding of service excellence, guest experience design, and operational workflows.
  • Engaging facilitator with excellent presentation, coaching, and interpersonal skills.
  • Able to translate insights into actionable development plans.
  • Proficient in Microsoft Office and familiar with digital learning tools.
  • Passionate about people development, brand culture, and continuous improvement.

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