全职 Customer Service Executive 工作, 薪水, NSTY Holding Federal Territory 公司招聘中 - Ricebowl

Company Description NSTY Holding is a Malaysia-based holding company powering several dynamic consumer brands across food and beverage, fragrance, fashion, and fast-moving consumer goods. Under one roof, team members gain exposure to diverse operations, from manufacturing in Tampin to brand headquarters, creating broad business learning opportunities. The company emphasizes real ownership, speed, and the chance to build new initiatives rather than just maintain existing processes. NSTY Holding also invests in modern, data-driven People & Culture practices, transparent pay bands, and structured career development. Applicants can expect a high-energy environment that focuses on growing people with intention alongside building impactful brands.
Role Description The Customer Service Executive is a full-time, on-site role based in the Federal Territory of Kuala Lumpur, Malaysia. This role involves handling customer inquiries and complaints across NSTY Holding’s brands via phone, email, messaging platforms, and social media, ensuring timely and accurate responses. The Customer Service Executive will track and resolve issues, follow up with customers, and maintain detailed records in customer service systems. They will collaborate with operations, sales, and marketing teams to escalate complex cases, share customer feedback, and support continuous improvement of service processes. The role also includes monitoring service quality, contributing to customer experience initiatives, and supporting customer satisfaction targets.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to manage inquiries and resolve issues effectively.
• Candidates should possess solid Customer Satisfaction and Customer Service Management skills to help improve service quality and loyalty.
• Strong Interpersonal Skills to communicate clearly, build rapport, and handle challenging conversations with professionalism.
• Excellent spoken and written communication skills in English; proficiency in Bahasa Malaysia or other languages is an advantage.
• Ability to work on-site in Kuala Lumpur, manage multiple tasks, and maintain accuracy in a fast-paced environment.
• Experience in customer-facing roles within retail, F&B, FMCG, or related sectors is preferred.
• Comfort using CRM systems, helpdesk tools, and basic office software (e.g., email, spreadsheets, chat platforms).
• Diploma or degree in Business, Communications, or a related field is beneficial, though equivalent experience will be considered.