全职 Software Support Executive 工作, 薪水 up to MYR 4,000, OpensoftHR Sdn. Bhd. Federal Territory 公司招聘中 - Ricebowl

As a Software Support Executive, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Software Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. Together with the sales team, you will spearhead our efforts to position OpensoftHR as a leading provider of Payroll and HRMS applications to all businesses in Malaysia.

If you are keen to be part of an innovative and forward looking tech company, and are also willing to step up and contribute your ideas to improve existing customer service strategies, then Opensoft may just be the place for you!

Job Description:

• Respond to incoming customer inquiries regarding the use of OpensoftHR applications via phone, email, chat and actively contribute to the OpensoftHR online Knowledge Base Center;
• Multiple opportunities to forge lasting relationships with local (and eventually regional) businesses, making this an excellent opportunity for a talented executive seeking to take their career to the next level;
• Conduct User Trainings to new and existing customers, ensuring to clearly communicate the use of OpensoftHR applications and clear any doubts;
• Work closely with the Development Team by assisting to conduct user testing of new application releases on a bi-weekly basis;
• Opportunity to travel to Singapore for field trainings and bonding sessions with the Singapore Team on an annual basis;
• Work closely with the Sales Team in coordinating activities such as scheduling of user trainings, technical/software installations or other activities that will aid in developing opportunities and sales;
• Participate in trade fairs, exhibition or conferences on behalf of the Company to promote OpensoftHR solutions as well as extend our corporate network.

Key Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field;
• Highly-motivated and result-driven individual with excellent interpersonal skills;
• Sensitive to customers' needs and try to match the company's best interest and theirs to achieve the best outcome;
• Required language(s): English, Bahasa Malaysia, Mandarin;
• No work experience required.
• Required Skill(s): Microsoft Office
• Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.

Job Types: Permanent, Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person