全职 Application Support Engineer 工作, 薪水, Quick Suite Trading / Computer Voice Systems Federal Territory 公司招聘中 - Ricebowl

*Open for hiring in: Malaysia, Romania, Hong Kong, Singapore, Philippines, Indonesia, Ukraine

*Relocation and visa not provided, work either remotely or hybrid in physical office.

*Hiring multiple headcounts

Role Overview

We are seeking a motivated and detail-oriented Application Support Engineer to join our team. In this role, you will be responsible for maintaining and supporting production environments, ensuring system reliability, optimal performance, and operational efficiency. The ideal candidate has strong analytical and troubleshooting skills, hands-on experience with SQL databases, and a solid understanding of Linux-based systems.

Key Responsibilities

• Investigate, troubleshoot, and resolve infrastructure, application, and operational issues.
• Perform data analysis and reporting using SQL queries.
• Configure and maintain monitoring and alerting solutions to proactively identify and address issues.
• Support system security by applying updates, managing access controls, and following operational best practices.
• Collaborate with development, QA, and business teams to deploy, support, and improve applications.
• Document processes, configurations, troubleshooting procedures, and operational workflows.
• Manage and resolve customer support tickets within defined service levels.
• Participate in incident response and root cause analysis activities.
• Assist in the automation and continuous improvement of operational processes.

Role Requirements

• Fluent in English, both written and spoken.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Experience in financial services, derivatives trading, or capital markets. Experience with Middle Office or Back Office operations is highly desirable.
• Highly proficient in SQL, particularly with MySQL/MariaDB databases.
• Linux administration and Bash scripting knowledge.
• Experience using AI to automate services.
• Proficiency with Python programming
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.
• Detail-oriented with a proactive and collaborative approach.
• Experience with Git version control is an advantage.

Ideal Candidate Profile

We are particularly interested in candidates who have prior experience in the following areas:

• Experience in software/application development.
• Experience in L2/L3 application support.
• Experience troubleshooting and resolving technical issues in Linux environments and using SQL queries.

We Offer

• A collaborative and supportive work environment.
• Competitive salary with annual reviews based on performance.
• Work with a borderless set up – with teammates all over the world.
• Learn from experts located globally.
• Remote working options.