全职 After-Sales Admin - Administration Executive 工作, 薪水, Stunning Bike Sabah 公司招聘中 - Ricebowl

About the role

We are looking for a responsible, organised and detail-oriented After-Sales Admin & Administration Executive to join our team and support the company’s daily after-sales, service and administrative operations.

You will work closely with the after-sales, service and workshop teams to ensure customer service records, job documentation, warranty claims, parts coordination and other administrative processes are handled accurately and efficiently.

Key responsibilities

• Handle daily after-sales administration and general office administrative tasks

• Assist the after-sales and service team with customer documentation and service-related paperwork

• Prepare and maintain job cards, service records, repair orders, invoices and other relevant documents

• Arrange and coordinate customer service appointments and workshop bookings

• Maintain accurate records of vehicle service history, repairs and maintenance

• Follow up with customers on service appointments, repair progress and vehicle collection

• Assist with warranty claim documentation, submission and follow-up

• Coordinate with technicians, service advisors, parts department, suppliers and other relevant parties

• Assist in checking parts availability and coordinating parts required for repairs and servicing

• Monitor outstanding repair jobs, pending parts and warranty cases

• Ensure all service, repair and warranty documents are properly filed and updated

• Assist with customer feedback and after-service follow-up when required

• Prepare after-sales, workshop and service reports for management when required

• Handle data entry, filing and general office administration

• Support the after-sales team and management with other administrative duties when required

About you

• Diploma/Degree in Business Administration, Automotive Management, Management or a related field is an advantage

• Previous experience in after-sales administration, service centre administration, automotive/motorcycle dealership or general administration is an advantage

• Fresh graduates are encouraged to apply

• Familiar with Microsoft Excel, Word and general computer applications

• Good attention to detail and able to handle documentation accurately

• Responsible, organised and able to work independently

• Good communication, coordination and follow-up skills

• Able to manage multiple tasks and work efficiently in a fast-paced environment

• Customer-service oriented with a positive attitude and willingness to learn

• Basic knowledge of motorcycles or automotive servicing is an advantage

• Ability to communicate in Mandarin is an advantage, as the role may involve communication with Mandarin-speaking customers, suppliers and business partners