全职 Customer Service - Operations Executive 工作, 薪水, LUXERA CAR RENTAL SDN BHD WP Kuala Lumpur 公司招聘中 - Ricebowl

Handle customer enquiries, bookings and service requests through WhatsApp, phone and other communication channels.

Respond to incoming booking opportunities promptly, collect complete trip details and ensure all arrangements are properly confirmed.

Coordinate and assign bookings to suitable drivers based on vehicle availability, location, timing, route and customer requirements.

Communicate clearly with drivers on pick-up details, schedules, passenger requirements and any special arrangements.

Monitor confirmed bookings and ongoing trips to ensure smooth operations, punctual pick-ups and good service delivery.

Handle booking amendments, delays, cancellations, last-minute changes and other operational matters professionally.

Understand customers' travel needs and recommend suitable vehicles, transport arrangements, destinations, itineraries and travel plans.

Provide useful travel suggestions to customers, including places to visit, local attractions, restaurants, hotels, transportation options and other travel-related arrangements.

Assist customers with useful travel information and basic guidance on matters such as hotels, transportation, dining, attractions, travel itineraries and travel document requirements where applicable.

Prepare quotations and provide accurate information on company services, vehicle categories, service areas, pricing and booking procedures.

Follow up with drivers when necessary to confirm booking acceptance, arrival status, trip progress and job completion.

Maintain accurate customer information, booking records, driver assignments and operational updates in the company's system.

Handle customers, drivers and business partners in a professional, helpful and service-oriented manner.

Identify opportunities to recommend additional or alternative services that may improve the customer's travel experience.

Resolve day-to-day operational issues independently where possible and escalate more complex matters to management when required.

Support the Operations Team in ensuring every booking is handled smoothly from initial enquiry until trip completion.

EPF

SOCSO

Commission

Performance Incentives

Performance / Annual Bonus

Annual Company Trip / Travel Benefits

Career Development Opportunities

Exposure to the travel, tourism and premium chauffeur service industry