Responsibilities
Coordinate order treatment
with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance across the
ASIA region
.
Generate, validate, and process orders, invoices, and credit notes
, ensuring compliance with internal policies.
Perform analytical reviews
of purchase orders, billing, and credit management data to identify risks, inefficiencies, and improvement opportunities.
Organize and lead kick-off meetings (Engagement Reviews)
at purchase order reception with Project Managers, Sales, and Finance to ensure alignment.
Book and track POs in Oracle
, maintaining dashboards and analytical reports to monitor project progress until invoicing.
Support risk order entry
and conduct
trend analysis
on risk orders to provide insights for mitigation strategies.
Assist credit management
by analyzing overdue accounts, preparing reports, and recommending actions in collaboration with Sales & Finance.
Support financial controllers
with quarterly PO booking consolidation and provide variance analysis.
Extract and cross-check monthly PO booking and billing data
, highlighting discrepancies and preparing analytical summaries for management.
Track transaction fee order management
and provide insights into cost optimization.
Maintain document storage systems
and ensure compliance with audit requirements.
Collaborate across teams/Business Units
to streamline order management processes and provide analytical input for process improvements.
Qualifications
Education & Experience
Minimum Diploma (Bachelor’s degree preferred).
At least 2 years of relevant experience in backend customer service support, with exposure to
data analysis and reporting
.
Skills
Bilingual in Mandarin and English (liaise with Mandarin-speaking colleagues).
Strong background in
sales administration, logistics, and financial processes
(Letter of Credit, Payment Terms, Customs Rules).
IT literate: Microsoft Office Suite, Oracle, Microsoft Dynamics (knowledge of ERP systems a plus).
Advanced proficiency in
Excel, PowerPoint, and Power BI
for data analysis and visualization.
Strong analytical mindset with ability to interpret complex datasets and provide actionable insights.
Personal Abilities
Comfortable working in complex administrative and analytical structures.
Customer service oriented with a
data-driven approach
.
Detail-oriented, rigorous, and stress-resistant.
Strong interpersonal and intercultural communication skills.
Team player with proactive attitude and ability to work across multiple organizations.
Demonstrated ability to
translate data into business recommendations
.