全职 Desktop Support Engineer - (12 months) 工作, 薪水 up to SGD 3,000, WORKLE PTE. LTD. 公司招聘中 - Ricebowl

Working location: Bukit Merah

Mon to Thurs: 8.30am – 6pmFri: 8.30am – 5.30pm

Salary: up to $3,000 Basic

Job Duties:

• Support on-site and remote end-users to resolveIT-related issues (hardware/software/network) on their notebooks/desktops andrelated peripherals.
• Perform installations, migrations andtroubleshooting on systems.
• Resolve issues that occur outside work hourswhenever needed.
• Take ownership of technical issues and workingwith the team to resolve more advanced issues when necessary (1st levelsupport).
• Participate in the service ticket system and taskassignment and scheduling processes.
• Ability to adhere to SOPs to carry out duties andescalation of issue to Level 2/3 support.
• Provide in-house helpdesk support viaphone/email/remote access support.
• Document troubleshooting and problem resolutionsteps.
• Participate in providing customer training whenrequired.
• Keep customers informed on the support developmentand progress.
• Report to assigned Team Lead/Manager duringsupport request.
• Provide reports to facilitate casemonitoring/closing, daily/weekly timesheet on activities for operationalvisibility.
• Excellent Customer Service skills required.
• Other tasks and projects as assigned by Manager orManagement.

Requirement:

• ITE/Diploma in Information Technology fromrecognized institutes.

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Experienceworking in an IT support role for about 1-2 years.

• Ability to communicate effectively with a widevariety of people in a professional manner, face to face, on the telephone andin writing.

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Ability todemonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload withoutsupervision
• Ability to prioritize, manage and perform underpressure to meet SLA’s.
• Excellent knowledge of Customer Service bestpractices.
• Willing to work flexibly and with enthusiasm.

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)
Workle Pte Ltd

is an established, leading provider of professional recruitment, executive search and human capital management solutions on behalf of the world’s top organisations.

As we understand Human Resources (HR) is the major issue of companies in Singapore especially with the lack of skilled employees in this growing economy. Workle was formed to provide ideal employers with the right employees based on organizational needs and requirements. Workle consults clients based their business models, organization culture and needs with candidates being offered a place only if they meet the stringent 90% fit of the organization requirement and culture. This methodology ensures the Right candidate is well placed in every organization, every time!

Our role is to seek out dynamic individuals who can enhance and contribute actively to the success and growth of our clients’ businesses.

We are the PROFESSIONAL SERVICE PROVIDER that provide

• Staffing (Permanent / Contract / Temporary)
• M.I.C.E. / Events Placement & Management
• International / Foreign Staffing
• Executive Search
• Overseas Placement
• Head Hunting
• Strategic HR Consulting

EA Licence No: 19C9611