Work Location: Serangoon Road
Work Days/Hours:
Tuesday – Friday:3.00pm - 9.00pm, Saturday & Sunday: 9.00am - 5.00pm
Job Responsibilities:
Front Desk & Customer Service
Serve as the first point of contact for walk-in, phone, WhatsApp and email enquiries
Provide accurate information on class schedules, fees, programmes and promotions
Handle student registrations, trial lesson bookings and class transfers
Maintain a friendly, professional and service-oriented environment for parents and students
Attend to parents’ queries and provide timely updates when needed
Centre Operations &Administration
Oversee day-to-day running of the centre (opening/closing, cleanliness, basic maintenance coordination)
Manage class attendance and update records in the system
Update class schedules, teacher timetables and room allocations
Assist with preparation of teaching materials
Monitor and restock stationery to ensure sufficient supply for lessons
Help to maintain a tidy pantry area
To maintain a healthy stock count on pantry items and toiletry items
Maintain a clean learning environment
Student & Parent Management
Maintain up-to-date student records, contact information and class allocations
Inform parents about changes in class timings, replacement lessons and centre announcements
Support teachers in coordinating make-up classes, assessments and holiday programmes
Finance
Verify and update employer on any cash/paynow collections
Compliance & Safety
Ensure the centre’s policies, rules and regulations are communicated and followed
Help maintain a safe and orderly environment for students and staff
Assist with basic PDPA compliance (e.g. proper handling of student data)
Miscellaneous Administrative Tasks
Send reminders to parents regarding festive breaks, public holidays and other important dates
Send simple festive or holiday greetings to parents
Scan and/or photocopy documents and materials as required