Lead club operations to deliver efficient service and a positive guest experience. Support and coach team members, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and resolve issues promptly.
Responsibilities
Deliver prompt, efficient service to guests while representing the company positively
Complete opening and closing duties accurately and on schedule
Support and encourage team members in executing daily tasks effectively
Monitor club operations including inventory management, beverage service quality, cash transactions, comps, and voids
Assist the Operation Manager in deploying staff, managing drink flow, and maintaining service sequence across all shifts
Resolve service disruptions and guest complaints quickly and professionally
Coach and develop team members by providing ongoing performance feedback to improve effectiveness
Monitor staff performance to identify training needs and growth opportunities
Respond to guest inquiries and provide informed recommendations
Perform additional duties as assigned
Preferred competencies and qualifications
Minimum 2 years’ experience managing club operations and leading teams
Strong passion for hospitality and lifestyle sectors, committed to long-term career growth
Proven ability to develop people’s skills and solve problems positively with a can-do attitude
Effective time management and communication skills
Collaborative team player who genuinely cares about team and guest experience