全职 IT Operations Support Engineer 工作, 薪水 up to SGD 4,500, Opus IT Services Pte Ltd Central Region (Singapore) 公司招聘中 - Ricebowl

IT Operations Support Engineer

Location: Beach Road
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
Employment Type: 1-Year Renewable Contract
Minimum Qualification: Local Polytechnic Diploma

Job Summary

We are looking for an IT Operations Support Engineer to provide operational support across Active Directory, endpoint devices, AWS-related coordination and office network equipment.

The role focuses on day-to-day IT operations, troubleshooting and coordination with internal teams and external vendors to ensure smooth and reliable IT services across the organisation.

Note: AWS support is primarily coordination and operational support. Candidates are required to have basic knowledge of AWS but do not need to be highly hands-on with AWS administration.

Key Requirements

• Experience supporting Microsoft Active Directory (AD) environments.
• Experience supporting mobile and tablet devices, including Mac, iPhone and Android.
• Basic knowledge of office network equipment and network maintenance support.
• Basic knowledge of AWS operational and infrastructure services.
• Strong troubleshooting, communication and coordination skills.

Key Responsibilities

1. Active Directory Operations

• Perform user account creation, modification, disablement and deletion.
• Support security group creation, modification, review and decommissioning.
• Process user access requests and permission changes.
• Investigate and resolve AD-related incidents and service requests.
• Support onboarding activities for new Active Directory environments, domains or forests.
• Coordinate with infrastructure and security teams for AD-related changes.
• Maintain and update AD operational procedures and documentation.

2. AWS Operations Support

• Coordinate patch management activities for AWS-hosted systems.
• Track and follow up on patch deployment schedules and maintenance windows.
• Handle AWS-related operational enquiries and service requests.
• Coordinate with application owners, infrastructure teams and vendors to ensure timely patch execution.
• Support incident escalation and communication for AWS operational issues.
• Maintain operational records and reports.

3. Device Configuration & Endpoint Support

• Support the configuration and deployment of Mac devices.
• Configure and support corporate iPhone and Android devices.
• Support enrolment and management of MDM/endpoint management platforms.
• Troubleshoot device configuration issues and user enquiries.
• Support policy deployment, application installation and security configuration.
• Provide device lifecycle support, including provisioning, replacement and decommissioning.

4. Office Network Equipment Maintenance Support

• Support the maintenance and operational coordination of office network equipment, including routers, switches, wireless access points, firewalls and related network appliances.
• Coordinate with vendors, carriers and internal infrastructure teams for hardware maintenance, replacement, firmware updates and incident resolution.
• Track maintenance schedules, support contract status, warranty coverage and renewal requirements.
• Assist with troubleshooting office network connectivity issues and escalate to the appropriate teams when required.
• Maintain inventory records, configuration documentation and network diagrams.
• Support planned changes and maintenance activities, including maintenance windows and user communications.

Service Expectations

• Incident Response: Provide timely acknowledgement, troubleshooting and resolution support.
• Documentation: Maintain accurate operational procedures, records and documentation.
• Communication: Provide regular updates on tickets and ongoing activities.
• Compliance: Follow company security, IT and operational policies.
• Network Equipment Support: Ensure proper coordination of maintenance activities, incident escalation, contract tracking and documentation.

Requirements

• Local Polytechnic Diploma in IT or a related discipline.
• Relevant experience in IT operations or infrastructure support.
• Hands-on experience supporting Microsoft Active Directory.
• Experience supporting MacOS, iOS and Android devices in an enterprise environment.
• Basic understanding of AWS operational and infrastructure services.
• Basic knowledge of network equipment such as routers, switches, wireless access points and firewalls.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills.
• Able to work independently and coordinate effectively with internal teams, vendors and service providers.

Pay: $4,000.00 - $4,500.00 per month

Work Location: In person