全职 Operations Manager 工作, 薪水 up to SGD 2,600, HATCHEVENT PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Job Description: Operations Manager (Marketplace Startup)

Overview

We are a fast‑growing startup building a next‑generation online marketplace platform. We are looking for a highly organized, resourceful, and process‑driven Operations Specialist to support daily business operations, drive workflow efficiency, and ensure a smooth experience for both sellers and buyers on our portal.

This role suits someone who thrives in a dynamic environment, enjoys solving problems, and is excited about contributing to the foundational operations of a scaling startup.

Key Responsibilities

Marketplace Operations

Monitor daily marketplace activities, including order flows, vendor onboarding, product/service listings, and fulfilment processes.

Ensure adherence to operational policies, quality standards, and service-level agreements (SLAs).

Identify bottlenecks or operational gaps and propose process improvements.

Support fraud checks, compliance validation, and marketplace integrity efforts.

Vendor & Customer Support

Serve as an operational point-of-contact for vendors and customers.

Troubleshoot issues related to payments, orders, listings, account setup, and platform navigation.

Coordinate with internal teams (tech, product, finance, marketing) to resolve issues quickly.

Data & Reporting

Track operational metrics such as order success rate, vendor performance, fulfilment times, and customer satisfaction.

Prepare weekly/monthly reports with insights and improvement suggestions.

Support data cleanliness across listings, user accounts, and transactions.

Process & SOP Development

Create, update, and maintain Standard Operating Procedures (SOPs).

Work with leadership to operationalize new features, policies, and workflows as the marketplace evolves.

Participate in testing operational features before rollout.

Cross‑Functional Coordination

Collaborate with Product and Tech teams to escalate bugs and contribute to UX improvements.

Work with Finance on payment reconciliation, vendor payouts, and invoicing issues.

Support Marketing/BD teams during campaigns, onboarding drives, or marketplace promotions.

Requirements

Must‑have

1–3 years’ experience in operations, e‑commerce, marketplace, event management or startup environments (or equivalent hands-on experience).

A-Levels or Polytechnic Diploma preferred.

Commitment to work diligently and independently

Remote working is expected 75% of time

 High percentage of work is conducted over weekends and/or public holidays

Strong analytical and problem‑solving skills.

Excellent communication skills and stakeholder management.

Proficiency with spreadsheets and basic analytics tools (Excel/Sheets, dashboards).

Ability to work independently and manage multiple tasks simultaneously.

Ability to adapt to a very dynamic and fluid environment.

 Be prepared to operate in an unstructured and unpredictable environment.

High attention to detail and a strong sense of ownership.

Good‑to‑have

Experience in marketplace platforms (e.g., e‑commerce, services platforms, booking portals).

Familiarity with CRM, ticketing systems, CMS tools, or no‑code platforms.

Startup experience, comfort with fast iteration, and ambiguity.

Basic understanding of UX flows and product feedback loops.

What We Offer

Opportunity to be part of the early core team of a rapidly scaling startup.

Close collaboration with founders and cross‑functional leaders.

Exposure to multiple aspects of marketplace operations and growth.

Flexible, growth‑oriented culture with room for progression.

Competitive compensation and performance‑based incentives.