全职 Pipeline Operations Manager 工作, 薪水, Wing Assistant Hong Kong 公司招聘中 - Ricebowl

1. End-to-End Pipeline Management

• Own the daily operational management of Wing's active pipeline.
• Maintain visibility across every account and requirement from Sales handoff through successful launch.
• Ensure every pipeline item has a clear status, owner, next action, and expected completion date.
• Monitor accounts that are stalled, delayed, blocked, or at risk.
• Proactively follow up with responsible teams to move accounts forward.

• Ensure pipeline stages accurately reflect the actual operational status of each account.

2. Pipeline Health Monitoring

• Conduct daily reviews of pipeline movement and outstanding requirements.
• Identify aging accounts, stalled stages, capacity issues, and process bottlenecks.
• Flag accounts at risk of missing staffing or launch timelines.
• Monitor pipeline volume against available recruitment, staffing, onboarding, and operational capacity.

• Maintain clear visibility into what is entering, moving through, and exiting the pipeline.

3. Cross-Functional Coordination

Work closely with:

• Sales
• Customer Success
• Talent Acquisition
• Staffing
• Onboarding
• Training
• Operations
• Product or specialized service teams
• Finance and other support teams when required

• Ensure clean handoffs between departments and prevent accounts from being delayed because of unclear ownership or incomplete information.

4. Sales-to-Operations Handoff

• Review newly closed accounts and confirm that operational requirements are complete.
• Validate role requirements, client expectations, staffing needs, timelines, and special conditions.
• Identify incomplete, unrealistic, or unclear requirements before they create downstream delays.
• Coordinate with Sales when clarification or expectation resetting is required.

• Ensure specialized products or services follow the correct operational process.

5. Staffing and Candidate Pipeline Oversight

• Monitor recruitment and staffing progress against client requirements.
• Track candidate availability, endorsement, interviews, client selections, replacements, and pending decisions.
• Identify roles with insufficient candidate supply or prolonged staffing timelines.
• Coordinate with Talent Acquisition and Staffing leadership on priority requirements.

• Escalate accounts requiring intervention, sourcing adjustments, compensation review, or expectation management.

6. Client Selection and Decision Management

• Track candidates presented to clients and outstanding client decisions.
• Ensure follow-ups occur within established timelines.
• Identify accounts where client responsiveness is delaying fulfillment.
• Coordinate with CSMs, OBS, Sales, or account owners when client intervention is required.

• Maintain visibility into candidate rejection reasons and recurring selection barriers.

7. Onboarding and Launch Readiness

• Monitor accounts approaching onboarding and launch.
• Confirm that staffing, documentation, equipment, access, training, schedules, and client requirements are ready.
• Surface launch risks before they become client-facing issues.
• Coordinate resolution between responsible departments.

• Ensure accounts transition cleanly from pipeline management into normal account operations.

8. Pipeline Escalation Management

Serve as the first operational escalation point for pipeline-related issues. Examples include:

• Staffing delays
• Missing client requirements
• Candidate shortages
• Interview delays
• Client decision delays
• Incorrect Sales handoffs
• Compensation mismatches
• Training capacity concerns
• Onboarding blockers
• Ownership gaps
• System or CRM inaccuracies
• Accounts repeatedly moving backward in the pipeline

• Determine the appropriate owner, establish an action plan, and monitor the issue until resolution.

9. Pipeline Governance and Accountability

• Establish and enforce pipeline SLAs.
• Ensure teams update their respective pipeline stages consistently.
• Hold stakeholders accountable for overdue actions.
• Require clear next steps for every active account.
• Escalate repeated SLA breaches or operational blockers to leadership.

• Ensure pipeline meetings focus on decisions and corrective actions rather than status reporting alone.

10. Pipeline Reporting and Forecasting

Provide leadership with clear visibility into:

• Total active pipeline
• New accounts entering the pipeline
• Accounts staffed
• Accounts awaiting candidates
• Accounts awaiting client decisions
• Accounts scheduled for launch
• Aging by pipeline stage
• Average time spent per stage
• Staffing turnaround time
• Bottleneck trends
• At-risk accounts
• Projected launches
• Expected revenue activation
• Pipeline capacity and resource constraints
• Produce weekly and monthly pipeline health reports with clear recommendations and required leadership actions.

11. Process Improvement

• Continuously evaluate how accounts move through Wing's pipeline.
• Identify unnecessary steps, duplicated work, unclear ownership, and communication gaps.
• Design improved workflows and escalation protocols.
• Recommend automation opportunities.
• Partner with system owners to improve CRM and pipeline architecture.
• Standardize handoff requirements between departments.
• Document processes, SLAs, escalation paths, and ownership matrices.

• Measure whether process changes improve pipeline velocity and client experience.