HR Operations Management:
- Oversee HR operations across all outlets, ensuring compliance with company policies and local labor laws.
- Oversee lifecycle for all employees, including recruitment, onboarding, performance reviews and offboarding.
- Provide day-to-day HR support and guidance to outlet managers to resolve operational HR matters effectively.
Payroll Management:
- Supervise the full payroll process for all employees, ensuring salaries are processed accurately and on time.
- Ensure adherence to statutory contributions (e.g., EPF, SOCSO, income tax) and regulatory requirements.
- Investigate and resolve any payroll discrepancies in a timely manner.
Industrial Relations (IR) Management:
- Handle employee grievances, disciplinary issues and workplace disputes in accordance with labor laws and company policies.
- Manage and oversee any IR matters, including investigations, misconduct cases and disputes with employees.
- Represent the company in IR-related negotiations, conciliations or other legal proceedings.
Compliance & Employee Relations:
- Promote a positive and respectful working environment through proactive employee engagement initiatives.
- Lead retention programs and welfare initiatives to enhance staff satisfaction and reduce turnover.
HR Reporting & Analytics:
- Track and report key HR metrics such as turnover rate, payroll costs and absenteeism to senior leadership.
- Analyse data and provide strategic recommendations to improve HR processes and operational efficiency across outlets.