Guest Service & Front Desk Operations
- Greet guests.
- Provide detailed information on spa services, treatments, promotions, and operating hours.
- Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
- Promote and up sell spa treatments, products, and packages to maximize revenue.
- Handle walk-in guests and bookings.
- Ensure all daily transactions, reports, and records are accurately completed before closing.
- Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.
- Assign therapist according to guest needs.
Requirements
- Minimum SPM .
- Previous experience in a hotel, spa, retail, or front desk is an advantage.
- Excellent communication and customer service skills.
- Able to work independently with minimal supervision during night hours.
- Fluent in English and Bahasa Malaysia; (Mandarin speaker is advantage)
- Willing to work night shifts, weekends, and public holidays.
Work Schedule
- Rotation Shift / Permanent Night Shift
- Operation Hour 10am to 6am
- 2 days off a week
Pay: RM2,000.00 - RM2,300.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person