jobs in Hyatt Centric Victoria Harbour Hong Kong

全职 Assistant Manager- Duty Manager – Front Office 工作, 薪水, Hyatt Centric Victoria Harbour Hong Kong Hong Kong 公司招聘中 - Ricebowl

Assistant Manager- Duty Manager – Front Office

Hyatt Centric Victoria Harbour Hong Kong

全职

Hong Kong

分享
保存

工作地点

  • Hong Kong Hong Kong

职位描述

岗位职责

Summary

  • Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
  • Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
  • Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
  • Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
  • Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
  • Conduct development and performance reviews, identifying key personnel for further development and structured career path
  • Perform adhoc job tasks assigned by the hotel management

Qualifications

  • Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
  • Familiar with Opera Cloud System
  • Excellent command of spoken English and Putonghua
  • Good training skills and communications skills

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

了解更多