We are looking for an experienced and dynamic CafeManager to lead our cafe operations. As the Cafe Manager, you will beresponsible for overseeing the day-to-day activities, ensuring exceptional customerservice, and driving business growth.
Responsibilities
- Manage all aspects of daily cafe operations,including staff supervision, customer service, and inventory control
- Recruit, train, and mentor cafe staff to provideoutstanding customer service and uphold brand standards
- Create and maintain a positive and welcomingatmosphere for customers
- Develop and implement cafe policies and procedures,ensuring compliance with health and safety regulations
- Monitor and manage inventory levels, ordersupplies, and optimize stock control
- Plan and execute promotional events, marketinginitiatives, and loyalty programs to attract and retain customers
- Handle administrative tasks, including scheduling,budgeting, and financial reporting
- Collaborate with suppliers, negotiate contracts,and ensure timely and cost-effective procurement
- Stay informed about industry trends, new products,and customer preferences
- Address customer complaints and feedback in atimely and effective manner
Qualifications:
- Proven experience as a Cafe Manager or in a similarleadership role
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Customer-focused with a passion for deliveringoutstanding service
- Knowledge of coffee and beverage trends, as well ascafe menu development
- Proficiency in using point-of-sale systems andother relevant technology
- Understandingof health and safety regulations in a cafe setting