Provide a very good welcome experience to the resort guest
Ensure the efficient provision of Welcome Desk services including room guest, golfers and walk in guest
Maintain appropriate standard of conduct, dress code and appearance to project the image of the Resort
Ensure and maintain a good hygiene standard and procedures including social distancing and guest tracking have been practicing all the time while interacting with guest
Assist Welcome Desk Supervisor and Executive to ensure the Welcome Desk services provided to guests and customers are fulfilling the resort's quality standard
Assist Welcome Desk Supervisor and Executive to ensure the guest check-in and check-out and golf registration process is in order and efficient and collect payment of green fee and other charges
To ensure the cleanliness of the Welcome Desk areas
Report any customer's or guest's complaint to Welcome Desk Manager/ Executive for further action
To answer the incoming call promptly and efficiently
To clear room discrepancies before Night Auditor Posts room and tax
To check the room avenue reports
Handling membership subscription fee
Perform other duties as and when required by the Management from time to time