全职 ASSISTANT RESTAURANT MANAGER 工作, 薪水, Hotel Indigo Federal Territory 公司招聘中 - Ricebowl

Operational Management

• Assist in managing the day-to-day operations of WokStar, including high-volume breakfast service, à la carte dining, and special promotions.

• Ensure all operational procedures and service standards are consistently followed.

• Monitor service flow and support floor operations to ensure efficiency during peak periods.

• Assist in managing costs, stock levels, and minimizing wastage.

• Coordinate closely with the kitchen team to ensure timely and quality food delivery.

Guest Experience

• Ensure a consistently high level of guest satisfaction through attentive and personalized service.

• Actively engage with guests during service, especially during breakfast peak hours.

• Handle guest feedback and complaints promptly, escalating when necessary.

• Maintain a warm, welcoming, and vibrant dining environment aligned with Hotel Indigo brand experience.

Staff Management

• Supervise and lead the service team during shifts to ensure smooth operations.

• Assist in training and coaching colleagues on service standards, product knowledge, and upselling techniques.

• Support roster planning to ensure adequate coverage for all meal periods.

• Monitor staff performance and provide constructive feedback.

• Promote teamwork and maintain high morale within the team.

Menu & Beverage Coordination

• Ensure the team has strong knowledge of menus, promotions, and daily specials.

• Support menu implementation in collaboration with the culinary team.

• Monitor food quality, presentation, and consistency.

• Assist in inventory control and ensure proper handling of food and beverage items.

• Ensure full compliance with food safety, hygiene, and sanitation standards.

Marketing & Promotions

• Support execution of seasonal promotions, buffet themes, and in-house campaigns.

• Encourage upselling strategies to maximize average check and revenue.

• Provide insights on guest preferences, trends, and competitor activities.

Administrative Duties

• Assist in preparing daily operational reports (sales, covers, guest feedback).

• Ensure proper recording of staff attendance and shift documentation.

• Support compliance with company policies, audit requirements, and local regulations.

Qualifications

• Minimum 2–4 years of experience in Food & Beverage operations, preferably in a hotel all-day dining environment.

• Supervisory experience in a high-volume restaurant is an advantage.

• Strong communication and interpersonal skills.

• Basic proficiency in restaurant POS systems and Microsoft Office.

• Ability to multitask and perform under pressure in a fast-paced environment.

• Knowledge of food safety and hygiene practices.

• Diploma/Degree in Hospitality Management or related field preferred.