全职 Helpdesk Engineer 工作, 薪水 up to SGD 2,500, U3 INFOTECH PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

• Ability to communicate at all levels, both technically and non-technically
• Basic L1 desktop/network support activities
• Strong customer focus with prior experience in a customer service role
• Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
• Adherence to 24 X 7 roster
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames

Shift : 12 hours Shift per day (7am-7pm AND 7pm-7am) - Shift will be as per the roaster

---------------------------

Please refer to U3’s Privacy Notice for JobApplicants/Seekers at *************. When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.