- North Bridge Road Downtown Core Central Region (Singapore) Singapore
全职 Customer Service (Public Feedback) 工作, 薪水 up to SGD 3,200, ADECCO PERSONNEL PTE LTD Central Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
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Our client is a public sector organization focused on community development, citizen engagement, and initiatives that strengthen social cohesion and national identity.
Location: Hill Street
Working Schedule: Mon - Thu (8.30am - 6pm) Fri (8.30am - 5.30pm)
Responsibilities
Review and respond to public feedback and enquiries received via email, online platforms, and phone calls.
Oversee and guide service vendors in handling routine feedback cases and review draft responses before they are sent.
Manage more complex feedback and enquiry cases, ensuring issues are properly assessed and addressed.
Provide timely interim updates to members of the public while cases are being reviewed.
Coordinate with internal departments and external government agencies to investigate and resolve public concerns.
Track and monitor case progress to ensure timely closure in line with service standards.
Prepare and maintain records, reports, and case documentation.
Analyse feedback trends and recurring issues to support service improvement initiatives.
Assist in the preparation of regular management reports and service performance reports.
Requirements
Prior experience in customer service
To help us review your application faster, please complete the short Recruiter Agent screening when you receive the link.
Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918
Our client is a public sector organization focused on community development, citizen engagement, and initiatives that strengthen social cohesion and national identity.
Location: Hill Street
Working Schedule: Mon - Thu (8.30am - 6pm) Fri (8.30am - 5.30pm)
Responsibilities
Review and respond to public feedback and enquiries received via email, online platforms, and phone calls.
Oversee and guide service vendors in handling routine feedback cases and review draft responses before they are sent.
Manage more complex feedback and enquiry cases, ensuring issues are properly assessed and addressed.
Provide timely interim updates to members of the public while cases are being reviewed.
Coordinate with internal departments and external government agencies to investigate and resolve public concerns.
Track and monitor case progress to ensure timely closure in line with service standards.
Prepare and maintain records, reports, and case documentation.
Analyse feedback trends and recurring issues to support service improvement initiatives.
Assist in the preparation of regular management reports and service performance reports.
Requirements
Prior experience in customer service
To help us review your application faster, please complete the short Recruiter Agent screening when you receive the link.
Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918
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