Main Responsibilities
1. Daily Outlet Operations
- Follow daily cafe operations to ensure smooth opening, service, and closing
- Follow the company’s SOP, service standards, and hygiene requirements.
- Check outlet cleanliness, dining area setup, product display, cashier counter, and overall outlet presentation.
- Monitor peak-hour service flow accordingly
- Ensure all equipment, POS system, coffee machine, display chiller, and other outlet tools are functioning properly.
2. Customer Service
- Ensure customers receive friendly, professional, and efficient service.
- Handle customer complaints or feedback in a calm and responsible manner.
- Escalate serious customer issues to the Outlet Manager / Management when needed.
- Maintain a welcoming and presentable outlet environment.
Pay: RM2,100.00 - RM2,500.00 per month
Work Location: In person