JOB DESCRIPTION/RESPONSIBILITIES:
- Coordinate RFQ (Request for Quotation) and collect data such as PCA from NPI to support quotation preparation.
- Liaise with customers on order acknowledgments, schedule commitments, and support for First Article (FA) submissions.
- Track and expedite delivery schedules and ensure timely closure of orders.
- Manage customer feedback, complaints, inquiries, including RMA (Return Material Authorization) generation and goods return process.
- Handle sales order entry, monitor order progress, and ensure follow-up until completion.
- Coordinate engineering change requests and support release of ECNs (Engineering Change Notices).
- Provide assistance with general customer requirements such as data submissions, surveys, hotel arrangements, sample delivery/returns.
- Maintain and update master schedule, sales status, and perform budget/sales analysis (weekly or as needed).
- Follow up on customer Purchase Orders (PO), forecasts, and coordinate product ordering
- Monitor customer payment collections and follow up on overdue payments.
- Generate reports for operations meetings and assist in preparing presentations for budget meetings, operation reviews, and customer visits.
Pay: RM3,000.00 - RM6,000.00 per month
Work Location: In person