jobs in Hiredly X

全职 Customer Technical Support - Product Specialist 工作, 薪水 up to MYR 5,000, Hiredly X 公司招聘中 - Ricebowl

Customer Technical Support - Product Specialist

Hiredly X

MYR3,000 - MYR5,000 每月

全职

Malaysia

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工作地点

  • Malaysia

职位描述

任职资格

  • Play or have played music and used audio effects. Guitarist are preferred, but open to all type of musician and instrument.
  • Learn complex product quickly, deeply and translate that knowledge into support that resolve customer's problems.
  • Communicate clearly and effectively in English, whether explaining a fix or walking someone through a setup step by step.
  • Warm and professional towards customer and treat every question as one worth answering.
  • Calm and emphatic, meeting customer where they are - even when the problem is tricky and the frustration is high.
  • Care about doing the job well, and about customer impression.

岗位职责

  • Product Expert: Learn about products at a deep, technical level so you can confidently guide customer through setting them up to control their other devices and gear. 
  • Solve Real Problems: Work directly with customer to understand their challenges, troubleshoot issues, and help them to find clear and workable solutions.
  • Respond promply: Stay on top of customer emails and reply quickly, so no one is left waiting when they are trying to get back to making music.
  • Own the experience: Take strong ownership of every interaction, making sure each customer walks away with a great impression of the company.

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

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