jobs in ISI Markets

全职 Customer Success Executive 工作, 薪水, ISI Markets Federal Territory 公司招聘中 - Ricebowl

Customer Success Executive

ISI Markets

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Key Responsibilities

  • Build trusted relationships with customers and help retain and grow their business
  • Ensure the smooth onboarding of clients and demonstrate an organized approach to regular proactive customer interaction
  • Leverage your understanding of customers’ business strategies, goals, and key initiatives to make every client engagement highly valuable
  • Advocate within the ISI Markets business to address the highest priority customer needs, being the true voice of the customer
  • Help ensure quick resolutions to client issues to minimize escalations
  • Help identify and develop new champion users within existing subscribers and new opportunities within the selected accounts
  • Work closely with internal resources to coordinate more bespoke client support and ensure a good fit of ISI Market’s offering into the customer persona and their workflow
  • Facilitate and maximize upsells and price increases by following jointly created success plans for selected Accounts
  • Be able to comfortably navigate and demo the UI, have a deep knowledge of our data and offerings, and work to soft-sell products through client engagement
  • Conduct proactive, scalable customer outreach to identify trends in customer usage and requirements. Reporting findings to internal stakeholders
  • Help ensure all customer facing training and information documents are of the required standard to facilitate the employment of our data into client workflows
  • Monitor usage of our products and provide monthly/quarterly health-check assessments on selected accounts to the Account Managers
  • Gather market feedback and collaborate with product and research teams to help shape future enhancements and the product roadmap

Required Knowledge, Skills And Experience

  • Ability to communicate effectively in Thai and Bahasa Indonesia (both oral and written) will be considered as an advantage.
  • Client centric and empathetic
  • Excellent communication and presentation skills
  • Organized, literate and passionate about clients
  • Direct financial services client-facing experience/economic studies background
  • An analytical and process-oriented mindset
  • Proficiency with CRM software and data analytics tools.
  • Understand pre and post sales principles and processes
  • Strategic thinker with a focus on achieving customer satisfaction and long-term retention.

重要安全守则

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