- Pasir Ris East Region (Singapore) Singapore
居家办公 Operations Executive 工作, 薪水 up to SGD 3,500, ONE STOP FREIGHT SERVICES PTE LTD East Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
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About the role (Air Freight Operations & Customer Support)
We are an airfreight-specialised freight forwarding, warehousing and transport company. We are expanding our operations team in preparation for a new high-volume contract. You will own export documentation end-to-end, keep import shipments moving, and be the daily point of contact for our China-based customers.
This is a seat for someone who moves without being told how. Our operations are lean: you will be given the problem and the deadline, not a script.
What you'll do
Prepare and execute export Air Waybills and all supporting shipping documentation, accurately and to deadline
Monitor import shipments from booking to delivery — track status, arrange collection and delivery, chase carriers and agents, and close out exceptions
Act as the day-to-day liaison for China-based customers: shipment updates, queries, documentation requirements and issue resolution
Coordinate with carriers, ground handlers, hauliers, overseas agents and internal warehouse and transport teams
Ensure shipment records and filings are complete and compliant with Singapore Customs and carrier requirements
Identify recurring operational problems and fix them at the source, not one shipment at a time
What we're looking for
Minimum of 2 years of relevant working experience — enough to run your own shipments without supervision on the fundamentals
Experience in one of: freight forwarding, shipping lines, customs brokerage, trade finance, or another high-volume transactional documentation role where errors carried real cost
Alternatively: a demonstrated track record of going from zero to competent in an unfamiliar domain, fast and under time pressure
Evidence of self-direction — work you started, tools or systems you taught yourself, scope you grew because you saw the gap and filled it
Accuracy under volume and time pressure, and the judgement to know which exception needs escalating now
Strong technical and communication fundamentals for direct liaison with customers, carriers and agents
Strong advantages
Dangerous Goods certification (IATA DGR), or hands-on experience handling and documenting DG shipments — we weight this heavily
Direct AWB and export documentation experience
TradeNet and customs permit declaration experience
Business-level Mandarin, spoken and written, to support daily liaison with our China-based customers
What we offer
Real ownership of your shipments and your customer accounts from day one
A lean, management-light operation where good ideas and solutions get implemented instead of ignored
Direct exposure to airfreight, warehousing and transport across the full chain
Flexible and negotiable annual leave entitlements
Flexible and negotiable work from home after confirmation/project kickoff
How to apply
Apply with your CV. In your application, include one short example of something you built, fixed, automated or taught yourself that nobody asked you to — in a job, a side project, or on your own. Tell us what the situation was, what you decided, and the outcome, whether negative or positive. This can be a process you've implemented, or a tool you've come up with to streamline your own existing processes.
We consider all applicants fairly on merit, skills and experience.
Benefits:
Additional leave
Professional development
Work from home
Work Location: In person
We are an airfreight-specialised freight forwarding, warehousing and transport company. We are expanding our operations team in preparation for a new high-volume contract. You will own export documentation end-to-end, keep import shipments moving, and be the daily point of contact for our China-based customers.
This is a seat for someone who moves without being told how. Our operations are lean: you will be given the problem and the deadline, not a script.
What you'll do
Prepare and execute export Air Waybills and all supporting shipping documentation, accurately and to deadline
Monitor import shipments from booking to delivery — track status, arrange collection and delivery, chase carriers and agents, and close out exceptions
Act as the day-to-day liaison for China-based customers: shipment updates, queries, documentation requirements and issue resolution
Coordinate with carriers, ground handlers, hauliers, overseas agents and internal warehouse and transport teams
Ensure shipment records and filings are complete and compliant with Singapore Customs and carrier requirements
Identify recurring operational problems and fix them at the source, not one shipment at a time
What we're looking for
Minimum of 2 years of relevant working experience — enough to run your own shipments without supervision on the fundamentals
Experience in one of: freight forwarding, shipping lines, customs brokerage, trade finance, or another high-volume transactional documentation role where errors carried real cost
Alternatively: a demonstrated track record of going from zero to competent in an unfamiliar domain, fast and under time pressure
Evidence of self-direction — work you started, tools or systems you taught yourself, scope you grew because you saw the gap and filled it
Accuracy under volume and time pressure, and the judgement to know which exception needs escalating now
Strong technical and communication fundamentals for direct liaison with customers, carriers and agents
Strong advantages
Dangerous Goods certification (IATA DGR), or hands-on experience handling and documenting DG shipments — we weight this heavily
Direct AWB and export documentation experience
TradeNet and customs permit declaration experience
Business-level Mandarin, spoken and written, to support daily liaison with our China-based customers
What we offer
Real ownership of your shipments and your customer accounts from day one
A lean, management-light operation where good ideas and solutions get implemented instead of ignored
Direct exposure to airfreight, warehousing and transport across the full chain
Flexible and negotiable annual leave entitlements
Flexible and negotiable work from home after confirmation/project kickoff
How to apply
Apply with your CV. In your application, include one short example of something you built, fixed, automated or taught yourself that nobody asked you to — in a job, a side project, or on your own. Tell us what the situation was, what you decided, and the outcome, whether negative or positive. This can be a process you've implemented, or a tool you've come up with to streamline your own existing processes.
We consider all applicants fairly on merit, skills and experience.
Benefits:
Additional leave
Professional development
Work from home
Work Location: In person
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