Job Summary
You will bridge the gap between IT and business users by analyzing systems and processes, delivering clear business requirements, and ensuring IT solutions align with business needs while adhering to risk and compliance standards in the insurance domain.
Responsibilities
Review product and functional specifications to analyze system gaps and business processes, recommending improvements to enhance efficiency and effectiveness
Collaborate with business users to assess processes, determine requirements, and deliver actionable recommendations to stakeholders
Ensure all changes comply with risk and compliance standards to maintain organizational integrity
Organize and lead meetings or workshops with users to gather and clarify business requirements and support the creation of business workflows for documentation
Prepare, document, and obtain sign-off on business requirements through walkthroughs and reviews with users
Evaluate feasibility, benefits, and risks of new IT solutions, recommending process improvements aligned with business needs and compliance standards
Define test scope, develop test plans, participate in user acceptance testing, and document test results accurately
Develop user guides and conduct training sessions for operational users on new system deployments to ensure smooth adoption
Required competencies and certifications
Diploma in Information Technology or Business Information Systems
Minimum 3 years of experience in business analysis and user acceptance testing within the insurance domain
Preferred competencies and qualifications
Experience in insurance operations and processing
Business analysis skills in delivering business requirement processes
Project management skills in executing and managing user acceptance testing and planning
Proficiency in applying the latest technology to business processes
Ability to proactively engage stakeholders across various business domains as an effective facilitator
Strong analytical and problem-solving skills with attention to detail and ability to deliver high-quality work
Excellent oral and written communication skills, including listening and dispute resolution
Strong interpersonal and consultative skills
Ability to multitask effectively and perform under pressure to meet tight deadlines