- 平鎮區 324, 台灣 台灣
全职 Field Service Engineer, Inter 工作, 薪水, Keysight Technologies, Inc. 324, 台灣 公司招聘中 - Ricebowl
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Overview:
Education and Experience
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
1. Technical Support and Maintenance:
- Diagnose, repair, and maintain the company’s technical products and equipment.
- Provide remote or onsite technical support to customers.
- Evaluate test failures, distinguishing between hardware and system software to determine if repair or re-alignment is required.
- Perform calibration and adjustment procedures on measurement and test equipment.
- Train customers on product usage and maintenance.
2. Installation and Optimization:
- Install and optimize hardware, software, and network products and configurations at customer sites.
- Ensure compatibility between customer expectations and support provided by the company.
- Install software and firmware upgrades, which may include re-imaging the customer’s instrument.
3. Customer Satisfaction and Communication:
- Advise customers on preventive maintenance and configurations that impact product performance.
- Proactively respond to potential equipment issues to prevent unplanned interruptions in customers’ business.
- Establish and maintain close communication with customers to ensure optimal performance of their test equipment assets.
4. Integrated Solutions and Training:
- Deliver fully integrated solutions (does not involve design), including peripherals, communications, operating systems, and applications software.
- Serve as an internal resource on technical issues and have knowledge of third-party products.
- Conduct internal technical training, maintenance seminars, and workshops for field engineers or customers.
- Train other field engineers or customers as needed.
5. Lead Qualification and System Expertise:
- May qualify leads for potential business opportunities.
- Possess expertise in the company’s systems and products.
Education and Experience
- Bachelor or above Degree in Electrical or Electronics Engineering or equivalent
- Minimum of 5 years related experience in Support of Test and Measurement instruments, or of equivalent fields
- Excellent troubleshooting skills are essential
- Fluent verbal and written communication skills in Mandarin and English to interface with customers and peers.
- Prior calibration and repair service experience with Keysight Test Equipment is a plus.
- Familiarity with automated calibration software platforms is a plus.
- Exposure to Test and Measurement industry is a plus.
Specific Knowledge and Expertise:
- Proficiency in RF/Microwave repair and calibration up to 50 GHz is a strong advantage.
- Experience with High Voltage equipment or knowledge of electrical testing techniques and test equipment is beneficial.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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